Payment and delivery methods

It can be sent to an address selected by you (home, work, etc. – never a PO Box)

DPD Private Home Delivery  - Order All day - Leadtime 2 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

Yes, as long as you've not confirmed your order you can add and remove items from your basket.

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation.

Transfers to Amway should only be done  for a specofic reason, namely, to pay for an order or an installment. If you have transferred an amount of money by mistake, please contact Amway to return it. 

Please always include in the reference field: your ABO number, the ABO name and surname for whom you would like to pay for. In the case of installment payments, please include the contract/order number. This will help our employees to process the payment in a fast and efficient way.

No,  proof of payments should not be sent to Amway. Please note, however, that is mandatory to add in the description field information such as ABO number, order number or contract number in case of installments.

No. The delivery country/region must always be the same country/region in which the purchase was made.

DPD Private Home Delivery  - Order All day - Leadtime 2 working days
P.S. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. 
After you've received the order confirmation, this is the moment you can consider the above lead times.

Please see the Delivery Fees on the Delivery and Payment Options page

Yes, you are able to do, calling your local Customer Service contact or writing to cz_obchodni@amway.com and asking for the delivery change. You can:
Change of suggested delivery date
Change of the delivery address

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

A delivery to a Pickup Point is possible via the check out process. After selecting your delivery  address you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available Pick-up points shown. Your order will be stored at the Pickup Points for 5 calendar days before it is being sent back to our warehouse.

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by the carrier.

You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the carrier tracking site. There you’ll find the most up to date status.
When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to carrier tracking site.

Yes, you are able to do, calling your local Customer Service contact or writing to cz_obchodni@amway.com and asking for the delivery change. You can:
Change of suggested delivery date
Change of the delivery address

If you have chosen home delivery, we will send you an email when your order leaves the warehouse confirming that your items have been dispatched.
The mail includes a tracking number with a link to the courier's web page and finally the courier will send you a text message or email to inform you of your delivery.

A delivery to a Pickup Point is possible via the check out process. After selecting your delivery  address you can choose the option for Pick-up point Delivery. When entering the Postal Code you get available Pick-up points shown. Your order will be stored at the Pickup Points for 5 calendar days before it is being sent back to our warehouse.

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
- When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel. 
- Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
- It is helpful to make  a clear picture of the shipping carton and include this in your communication to your local customer service contact.
- When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
- Your notification is time sensitive, please report  your findings within 7 calendar days to your local customer service contact.

No, there is no Charge, returns are free if you send by DPD.

Returning an order is straightforward 
1. Sign in to your account and go to My Office
2. Go to the Order History page via My Orders
3. Find the order you want to return and click the Order Details link next to it 
4. Click Return and follow the instructions

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns. 

When you've handed over your return parcel to the carrier, it will take approximately 2-3 working days to reach the Parcel collection point. Twice a week the return parcels are shipped to the Amway warehouse.
In this process you can expect your refund between 12 and 14 working days. 
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. 
After that the adjustment will be included in the following month.

A refund can be processed on AR balance or via Credit Card/PayPal. Credit Card/PayPal refunds are always sent back to the card from which ABO paid for returned order.